Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online casino and related services made available via rembrendt.com, including the localized instance referred to as Rembrandt (together, the "Website"). By accessing or using the Website you agree to be bound by these Terms. These Terms are effective from 1 January 2026 and supersede all earlier versions.

Important UK regulatory notice: The Website is operated under a remote gaming licence issued by the Malta Gaming Authority ("MGA") to Condor Malta Ltd (licence number MGA/B2C/340/2016). This MGA licence does not cover Great Britain (England, Scotland, Wales). The operator does not hold a licence from the Gambling Commission of Great Britain and therefore does not lawfully offer remote gambling services to persons located in Great Britain. If you are physically present in Great Britain, you may only access the Website for informational and review purposes; you must not register, deposit, or place bets. Any such account may be closed and any wagers treated as void in accordance with these Terms.

Definitions

For the purposes of these Terms, the following definitions apply:

Operator means Condor Malta Ltd, a limited liability company incorporated in Malta, part of the Condor Gaming Group and the owner and operator of the Rembrandt Casino brand, which operates the Website under MGA licence number MGA/B2C/340/2016.
Website means the online gambling platform and related pages accessible via rembrendt.com, including any localized or geo-targeted versions such as Rembrandt.
Services means the remote gaming, sportsbook, casino, live casino, promotions, loyalty programmes and any other products or content made available on or through the Website.
User or you means any natural person who accesses the Website, whether or not they create an Account, and, where applicable, any Player.
Player means a User who successfully creates and maintains a registered Account and participates in the Services for real money (where permitted by applicable law and these Terms).
Account means a personal, unique player account opened and maintained with the Operator through the Website.
Bet or Wager means any stake of real or bonus funds placed by a Player on a game, sporting event, or other outcome offered via the Services.
Bonus means any promotional value, including bonus money, free spins, free bets, cashback, loyalty rewards, and the proprietary "Buy-off" bonus mechanism, credited to an Account under specific promotional conditions.
Promotion means any offer, campaign, tournament, competition, or bonus programme made available by the Operator and governed by these Terms and any specific promotional terms.
KYC (Know Your Customer) means the identification, verification, and ongoing due diligence checks performed by the Operator to comply with anti-money laundering ("AML"), counter-terrorist financing ("CTF"), and player protection obligations.
UK means, as the context requires, either the United Kingdom as a whole or Great Britain (England, Scotland, Wales). For gambling regulation, these Terms distinguish between Great Britain (regulated by the Gambling Commission of Great Britain) and other jurisdictions.
Restricted Jurisdiction means any country or territory from which the Operator, in its sole discretion, decides not to accept Players or bets, including Great Britain (for gambling), as indicated on the Website or in these Terms from time to time.
Business Day means any day other than a Saturday, Sunday, or public holiday in Malta.

Account Registration

Eligibility and Age Requirements

Legal age: You may only open an Account and use the Services if you are at least 18 years old or above the minimum legal age for gambling in your country of residence, whichever is higher.
UK-specific restriction: The Operator does not hold a licence from the Gambling Commission of Great Britain. If you are located in Great Britain, you are not permitted to register, deposit, or place bets on the Website. Any Account reasonably believed to be used from Great Britain may be suspended or closed and any unsettled Bets may be voided.
One Account policy: You may hold only one Account with the Operator. Duplicate or linked Accounts may be closed, with Bonuses cancelled and winnings voided where appropriate.
Legal capacity: By registering, you confirm that you have the legal capacity to enter into binding agreements under applicable law and that you are acting on your own behalf and not for any third party.

Account Creation and Verification (KYC)

Registration data: To create an Account, you must provide accurate and complete information, including your full name, date of birth, country and address of residence, email address, and, where required, mobile phone number and payment details.
Email verification: You may be required to verify your email address by clicking a confirmation link sent to the address you provided. Until verification is completed, certain Services may be limited or unavailable.
Identity checks: The Operator will carry out KYC checks at registration, prior to first withdrawal, and at any time thereafter. You may be asked to provide documents, including but not limited to:
- a valid government-issued photo ID (passport, national ID card, or driving licence);
- proof of address (recent utility bill, bank statement, or official government correspondence);
- proof of ownership of payment methods used (e.g. a redacted bank statement or card copy);
- source of funds or source of wealth documentation, where required under AML/CTF rules.
Third-party verification: The Operator may use third-party verification tools and databases to confirm your identity, age, and location. By registering, you consent to these checks.
Failure to verify: If you fail to provide requested KYC information within a reasonable time, or if the Operator cannot verify your details, your Account may be suspended or closed and, subject to AML/CTF obligations, your balance may be returned to the original payment method where legally and operationally possible.

User Obligations and Security

Accuracy of data: You must keep your registration information accurate and up to date. You must promptly inform the Operator of any changes, including changes of address, name, or email. The Operator is not responsible for losses arising from outdated or incorrect information.
Login credentials: You are responsible for maintaining the confidentiality of your username, password, and any other security credentials. You must not disclose them to any third party or allow any other person to access your Account.
Unauthorised access: You must immediately notify customer support at support@rembrendt.com if you suspect that your Account has been compromised. Until such notification is received and acknowledged, any activity on your Account will be deemed to have been carried out by you.
Account misuse: You must not use your Account for any unlawful purpose, including fraud, money laundering, or other prohibited activities. The Operator may report suspicious activity to relevant authorities and close or freeze Accounts as required by law.

Betting & Gameplay Rules

Placing Bets and Types of Bets

Offer and acceptance: A Bet is deemed accepted once it has been processed and confirmed by the Operator's server. Only then will it appear in your betting or game history. If there is any discrepancy between your on-screen display and the Operator's records, the Operator's records will prevail.
Minimum and maximum stakes: Each game, table, or market has specific minimum and maximum stake limits which are displayed on the Website or within the game interface. The Operator may adjust these limits at any time, provided that changes do not affect Bets already placed and accepted.
Game types: The Services may include RNG casino games (slots, table games), live dealer games, and sports betting. Each Product may be subject to additional game-specific rules published on the Website. In the event of conflict with these Terms, the game-specific rules take precedence for that game.
Currency: Bets are placed in the Account currency selected at registration, subject to availability. Currency exchange, where applicable, is performed at the rate used by the Operator or its payment providers at the relevant time.

Modification, Cancellation and Settlement of Bets

Pre-acceptance changes: Before a Bet is accepted, you may cancel or modify it as permitted by the interface. Once a Bet has been accepted by the Operator, it cannot be changed or cancelled by you.
Operator cancellation: The Operator reserves the right to refuse, suspend, or cancel any Bet, or part of a Bet, where there is a manifest error, system malfunction, obvious pricing mistake, or a breach of these Terms. In such cases, the Operator may declare the Bet void and refund the stake, or settle the Bet at the correct odds as determined in good faith.
Disconnection and malfunction: In the event of a technical failure or disconnection after a Bet has been placed, game outcomes stored on the Operator's server will determine settlement. Malfunction of the Website or game software voids all affected Bets and payouts.
Final results: For sports betting, settlement is based on the official result declared by the relevant governing body at the time of settlement. Later corrections or changes (e.g. disciplinary decisions) will not normally affect settlement unless otherwise stated in the sports betting rules.

Conduct in Live Casino, Sportsbook and Chats

Respectful behaviour: You must behave respectfully in all interactions with live dealers, other Players, and staff. Abusive, discriminatory, threatening, or otherwise offensive language or behaviour is strictly prohibited and may lead to chat restrictions, Account suspension, or closure.
No collusion or unfair advantage: You must not collude with other Players, use bots or automated systems, exploit software bugs, engage in "chip dumping", or use any unfair strategy or external aid to gain an advantage. The Operator may void Bets and close Accounts involved in such behaviour.
No promotion or solicitation: You must not use chat or any other feature of the Website to advertise, solicit, or promote other websites, services, or products, or to share personal contact details.
Responsible gaming: You are encouraged to use the responsible gaming tools provided on the Website and described in the Responsible Gaming Policy. For additional support, you may visit GamblingTherapy.org or other independent support organisations.

Bonus Terms

Bonus Activation and General Conditions

Offer-specific rules: Each Bonus or Promotion is subject to these Terms and to specific promotional terms displayed on the Website at the time of the offer. In case of conflict, the promotional terms prevail for that specific Promotion.
Activation: Bonuses may require an opt-in, a bonus code, or a qualifying deposit or Bet. The conditions for activation, including minimum deposit and any other prerequisites, are stated in the relevant promotional description.
"Buy-off" mechanism: The Operator's proprietary Buy-off bonus feature, where available, allows Players to reduce or remove wagering requirements in exchange for part of their Bonus or winnings, under clearly displayed conditions. Details of how the Buy-off works, including any fees or exchange ratios, are set out in the respective offer.
Account status: Bonuses are only available to eligible Players with a verified and active Account. The Operator may limit or exclude certain Players or jurisdictions from Promotions at its discretion.

Wagering Requirements and Timeframes

Wagering obligations: Unless stated otherwise, Bonus funds and any associated winnings are subject to wagering requirements before they may be withdrawn. The wagering multiplier (for example, 35x the Bonus amount) and the games that contribute to wagering are specified in each Promotion.
Time limits: Bonuses must normally be wagered within a defined period (for example, 30 days for deposit Bonuses and 7 days for free spins) from the time of crediting, as stated in the promotional terms. Unused or partially used Bonuses after the expiry period will be removed from your Account, together with any winnings derived solely from such Bonuses.
Game contribution: Different games may contribute differently to wagering requirements. Typically, most slot games contribute 100%, while table games, live casino, and certain other games contribute a lower percentage or may be excluded entirely. The specific contribution table is provided with each Promotion.
Bonus progression: Until wagering is completed, withdrawals may not be possible or may result in forfeiture of the applicable Bonus and related winnings. The Website displays your current wagering progress where technically feasible.

Prohibited Strategies, Games and Bonus Abuse

Irregular play: The following non-exhaustive examples may be considered abusive or irregular play: placing single or multiple Bets that cover a high percentage of outcomes with minimal risk, deliberately postponing game rounds to a later time, or using minimal-risk wagering patterns primarily to clear wagering requirements.
Game restrictions: Certain games or categories may be excluded from Promotions or may not count towards wagering. These restrictions are listed in the relevant promotional terms. Participation in excluded games with Bonus funds may lead to the cancellation of the Bonus and any associated winnings.
Multiple Accounts and collusion: Creating multiple Accounts, sharing devices or payment methods for the main purpose of claiming Bonuses repeatedly, or colluding with other Players to exploit Promotions is prohibited. The Operator may cancel Bonuses, void winnings, and close or merge Accounts in such cases.
Combination of Promotions: Unless expressly permitted, Bonuses cannot be combined. Only one active deposit Bonus may be in play at a time. Where simultaneous Promotions are allowed, the order of application and the interaction of wagering requirements will be stated in the specific terms.

Payments & Withdrawals

Deposit Methods and Conditions

Available methods: The Operator supports a range of payment methods, which may include major credit and debit cards, bank transfers, e-wallets, prepaid vouchers, and, where offered, selected cryptocurrencies. The precise methods available depend on your country of residence and are shown in the cashier section of the Website.
Ownership of payment instruments: You must only use payment methods that are registered in your own name. Use of third-party payment instruments is strictly prohibited and may result in refunds to the original owner, Account suspension, and reporting to relevant authorities.
Deposit limits: The Operator may impose minimum and maximum deposit amounts per transaction or per period. Such limits are displayed in the cashier. You may also set your own daily, weekly, or monthly deposit limits via the responsible gaming tools.
Fees and currency conversion: The Operator does not generally charge deposit fees but reserves the right to do so, in which case the fee will be clearly displayed before you confirm the transaction. Your bank, card issuer, or payment provider may apply their own fees or currency conversion charges.

Withdrawals, Processing Times and Verification

Withdrawal methods: Withdrawals are, where possible, processed via the same method and to the same account used for deposits ("closed-loop" principle). If this is not possible, the Operator may offer alternative methods at its discretion, subject to AML and security checks.
Limits and frequency: Minimum and maximum withdrawal amounts per transaction or per time period apply and are displayed in the cashier. The Operator may charge a reasonable fee for processing more than a stated number of withdrawals within a given period, as specified on the Website.
Processing times: The Operator aims to review and process withdrawal requests within a reasonable timeframe, typically within a few Business Days after all required verifications have been completed. Actual receipt of funds may depend on external payment providers and banking systems.
Additional checks: The Operator may request updated KYC or source of funds documentation before approving a withdrawal. Pending such checks, withdrawals may be placed on hold. Where legally required, the Operator may delay or withhold payment and report transactions to relevant authorities.

Refunds, Chargebacks and Treatment of Bonuses

Refund policy: Deposits are generally not refundable once used for placing Bets. In exceptional circumstances and at the Operator's sole discretion, a refund of unused deposits may be considered, provided no breach of these Terms has occurred and subject to AML checks.
Chargebacks: If you initiate a chargeback, reversal, or dispute of a payment, the Operator may suspend or close your Account, void Bets and Bonuses, and recover any costs incurred. Unresolved chargebacks may be treated as debts owed to the Operator.
Bonus funds on withdrawal: If you request a withdrawal before satisfying applicable wagering requirements, the Operator may remove the Bonus and associated winnings while processing the withdrawal of your eligible real-money balance.
Void Bets and technical issues: In cases where a Bet is voided due to technical malfunction or manifest error, the Operator will, where possible, reinstate the original stake to your Account balance. Bonus adjustments in such cases will follow the underlying promotional rules.

Limitation of Liability

Operator Obligations and Fairness

Regulated operator: The Operator provides the Services under MGA licence number MGA/B2C/340/2016, which requires, among other things, segregation of player funds and periodic auditing of gaming software. The Operator endeavours to offer a fair, secure, and reliable gaming environment.
Software and results: Game outcomes for RNG games are determined by a certified random number generator. The Operator takes reasonable steps to ensure that the software functions as intended and that results are recorded accurately on its servers.
Service availability: While the Operator aims to keep the Website available at all times, uninterrupted service cannot be guaranteed. Maintenance, updates, security interventions, or events beyond the Operator's control may temporarily affect access to the Services.

Exclusions and Limitations

No guarantee of uninterrupted access: To the fullest extent permitted by law, the Operator is not liable for any loss or damage arising from interruptions, delays, errors, or failures in transmission or communication, including those caused by network providers, internet outages, or device malfunction.
No responsibility for third parties: The Operator is not responsible for acts or omissions of third parties, including payment providers, telecommunications providers, or other external service providers. Any dispute with such third parties is between you and them, without prejudice to your rights against the Operator under mandatory law.
Indirect loss: The Operator is not liable for any indirect, consequential, or special damages, including loss of profits, loss of data, or loss of opportunity, even if foreseeable.
Maximum compensation: In any case where the Operator is found liable to you in relation to a particular Bet, game, or transaction, the Operator's maximum aggregate liability shall not exceed the amount of the relevant stake placed by you, or, where no stake applies, the amount standing to your Account at the time of the incident, whichever is lower.
Consumer rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including any statutory rights you may have as a consumer.

Intellectual Property Rights

Ownership of Content and Software

Proprietary rights: All content on the Website, including but not limited to text, logos, graphics, interfaces, photographs, audio-visual material, software, databases, and the Rembrandt and related Condor Gaming Group brands, are owned by or licensed to the Operator and are protected by copyright, trademark, and other intellectual property laws.
Licence to use: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for personal, non-commercial entertainment purposes only, subject to these Terms.
Prohibited uses: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, transmit, display, perform, or otherwise exploit any part of the Website or its software without the Operator's prior written consent.
Third-party content: Some content, such as games, may be provided by third-party suppliers. All such content remains the property of the respective owners and may be used only as part of the Services.

Privacy & Data Protection

Privacy Policy: The collection and processing of your personal data through the Website is governed by the Operator's separate Privacy Policy, which is available on rembrendt.com. By using the Services, you acknowledge that your personal data will be processed in accordance with that policy.
Data protection laws: The Operator processes personal data in accordance with applicable EU and Maltese data protection laws and, where relevant, with the UK General Data Protection Regulation and the Data Protection Act 2018 for Users located in the UK, insofar as these laws apply.
Your rights: Subject to applicable law, you may have rights to access, rectify, erase, restrict, or object to the processing of your personal data, and to data portability. Details of how to exercise these rights and how long data is retained are set out in the Privacy Policy.

Changes to Terms

Right to amend: The Operator may update or amend these Terms from time to time, for example to reflect changes in law, regulatory requirements, product offerings, or internal policies. Any revised Terms will be published on rembrendt.com with an updated effective date.
Notification: Where changes are material, the Operator will take reasonable steps to inform you, such as by email (using the address associated with your Account), on-site notifications, or banners displayed upon login.
Acceptance of changes: Continued use of the Website or Services after the updated Terms take effect constitutes your acceptance of those changes. If you do not agree with the revised Terms, you must stop using the Services and, if you have an Account, request its closure.
UK-specific note: For Users located in Great Britain, these Terms are made available for transparency and informational purposes only. The Operator does not offer licensed gambling services to such Users, and any amendments do not create or extend any gambling contract contrary to UK law.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

Breach of Terms: The Operator may suspend or close your Account if you breach these Terms, any game-specific rules, or any applicable law or regulation.
Fraud, AML/CTF concerns: The Operator may suspend or close your Account, and withhold or void Bets and winnings, if it reasonably suspects fraud, collusion, money laundering, terrorist financing, or other criminal or improper activity.
Regulatory reasons: The Operator may suspend or close Accounts where required by a regulatory authority or where it becomes unlawful to provide some or all of the Services to you, including where you are located in a Restricted Jurisdiction (such as Great Britain for gambling).
Inactive Accounts: The Operator may apply an inactive Account policy, including administrative fees, in accordance with separate inactive Account terms published on the Website, subject to applicable law.

Player-Initiated Closure and Treatment of Funds

Voluntary closure: You may close your Account at any time by contacting customer support. The Operator will process such requests within a reasonable period.
Balances on closure: Upon closure of your Account, and subject to AML/CTF obligations and any ongoing investigations, the Operator will, where possible, return any remaining real-money balance to you via an appropriate payment method. Bonuses and any Bonus-derived winnings that have not met wagering requirements will be forfeited.
Self-exclusion: If you request self-exclusion for responsible gaming reasons, specific responsible gaming rules and tools (as described on the Website) will apply, and the Operator will endeavour to honour such measures consistently.

Governing Law & Jurisdiction

Applicable law: These Terms, and any contractual relationship between you and the Operator arising from them, are governed by the laws of Malta, without prejudice to any mandatory consumer protection laws that may apply in your country of residence.
Jurisdiction: Subject to any mandatory dispute resolution mechanisms prescribed by law, the courts of Malta shall have non-exclusive jurisdiction to hear any disputes arising out of or in connection with these Terms or the Services.
Regulatory oversight: For Players in permitted jurisdictions, the primary regulatory authority is the Malta Gaming Authority. The licence details (including licence number MGA/B2C/340/2016) can be verified on the MGA licencee register at https://mga.org.mt/licencee-hub/licencee-register/ by searching for Condor Malta Ltd.
UK notice: The Operator is not licensed by the Gambling Commission of Great Britain. As such, the British regulatory framework for remote gambling (including access to GB-specific ADR schemes and compensation mechanisms) does not apply to gambling services on rembrendt.com. Users in Great Britain must not use the Services to place Bets.

Contact Information

Customer support email: For general support, account queries, or complaints, you may contact the Operator at support@rembrendt.com. This is the primary support email, with an indicative average response time of approximately 14 hours based on internal tests (January 2025).
Live chat: A live chat facility is available on the Website during core operating hours, typically from 12:00 to 24:00 CET, subject to change and availability.
Telephone: At the time of the latest update, there is no dedicated UK customer support telephone number. All standard support is provided via email and live chat.
Website: Further information, including current Terms, Privacy Policy, Responsible Gaming Policy, and game rules, is available at https://rembrendt.com.
Legal correspondence: Formal legal notices or queries may be sent to the Operator's legal department via support@rembrendt.com with "For the attention of Legal Department - Rembrandt Casino" in the subject line. The Operator's registered office and corporate details are available through the MGA licencee register referenced above.