Contact Us

Contact Rembrandt Support (UK-Facing Information)

This contact page is prepared for the UK-facing informational project Rembrandt in relation to the international Rembrandt brand operated at rembrendt.com. You can use the details below to contact the Rembrandt customer support team for account-related questions, technical issues, and general service enquiries.

Please note that Rembrandt operates under a remote gaming licence issued by the Malta Gaming Authority (MGA/B2C/340/2016) to Condor Malta Ltd. This MGA licence explicitly excludes residents of the United Kingdom. If you are located in the UK, you must not use Rembrandt for real-money gambling; the information on this page is provided for informational and comparative purposes only and does not constitute an offer of gambling services to UK residents.

Customer Support Channels

• Support email: For detailed or non-urgent questions, you can write to support@rembrendt.com. This is the primary support address for Rembrandt. Based on internal tests conducted in January 2025, the average response time is approximately 14 hours, although actual times may vary depending on volumes.
• Live chat: For faster interaction, Rembrandt offers live chat via the official website at https://rembrendt.com. Live chat is typically available between 12:00 and 24:00 CET, which generally corresponds to afternoon and late evening hours for UK-based visitors. Initial responses are typically received within about 45 seconds (test January 2025).
• Contact form: You may also use the secure contact form provided below on this page to send a written enquiry to the team. This is suitable for general questions and requests that do not require real-time assistance.
• Telephone support: According to the latest support audit (January 2025), Rembrandt does not provide native UK telephone support. Any reference to phone contact should be disregarded unless clearly confirmed and updated on the official rembrendt.com website.

Regulatory and Jurisdictional Notes

• Operating company and licence: Rembrandt is operated by Condor Malta Ltd, a company licensed and regulated by the Malta Gaming Authority (MGA) under licence number MGA/B2C/340/2016. This licence covers certain international markets but does not extend to players resident in the United Kingdom.
• UK market status: Rembrandt does not hold a licence from the UK Gambling Commission (UKGC). As a result, UK residents must not open or maintain gambling accounts, deposit funds, or place bets with Rembrandt. Any reference on this page to accounts, deposits, or wagers is intended only for users in permitted jurisdictions outside the UK.
• Verification of licence: If you are contacting support from an eligible non-UK jurisdiction and wish to verify the operator's regulatory status, you can consult the official MGA licensee register at https://mga.org.mt/licencee-hub/licencee-register/ and search for Condor Malta Ltd and licence MGA/B2C/340/2016.
• Policy documents: For detailed rules governing your relationship with Rembrandt (where access is legally permitted), you should always refer to the Terms and Conditions and the Responsible Gaming policy on the official site:
  • Terms and Conditions: https://rembrendt.com/en/terms-conditions
  • Responsible Gaming: https://rembrendt.com/en/responsible-gaming

Responsible Gambling and Support Resources

• Responsible gaming commitments: When you contact support, the team can provide information on responsible gambling tools that may be available to eligible non-UK players, such as deposit limits, cooling-off periods, and self-exclusion options, as described in the Responsible Gaming policy on rembrendt.com.
• External help services: If you are concerned about your gambling behaviour or that of someone close to you, you can obtain confidential and independent support from organisations such as https://gamblingtherapy.org, which is linked from the Responsible Gaming page.
• UK-specific note: Because Rembrandt is not licensed in the UK, it cannot offer UK-regulated safer gambling tools or interact with UK players as a UK-licensed operator. UK residents should instead seek help through UK-focused organisations and helplines and must not use Rembrandt for real-money gambling.

Complaints and Escalation

1. Contact support first: If you have a complaint regarding your Rembrandt account and you are located in a jurisdiction where Rembrandt is permitted to operate, you should first contact customer support via support@rembrendt.com, live chat, or the contact form below. Provide your registered email address, clear details of the issue, and any relevant screenshots or transaction identifiers.
2. Written confirmation: Ask support to confirm receipt of your complaint and to provide a ticket or reference number. Keep all correspondence as it may be needed if you escalate the matter. Response time targets are typically within one business day, but this is not guaranteed and may vary.
3. Further escalation: For eligible non-UK customers, if your complaint relates to matters covered under the MGA licence and you have exhausted the internal complaints process without satisfactory resolution, you may be able to escalate the complaint in accordance with the procedures stated in the Terms and Conditions on rembrendt.com/en/terms-conditions. The contact channels on this page are not a substitute for those formal procedures.
4. UK visitors: If you are a UK resident, you should not hold a Rembrandt account. Any complaint you raise via this page should therefore relate only to informational content, advertising, or general queries about the brand. This page does not create any right to use Rembrandt for gambling services within the UK.

Data Protection and Security

• Information you provide: When you contact Rembrandt (for example, via support@rembrendt.com or the form below), you will typically be asked to provide your name, email address, and a clear description of your request. This information is used solely to respond to your enquiry and to verify your relationship with the service where applicable.
• What not to include: For your own security, do not include full payment card numbers, complete banking details, passwords, or other highly sensitive data in free-text fields or chat messages. Support staff will never ask you to disclose your password in full.
• Privacy: Processing of personal data collected via these channels is carried out by or on behalf of Condor Malta Ltd in accordance with the privacy and data protection standards described in the relevant policies available on rembrendt.com. By submitting a message, you consent to the processing of your data for the purpose of handling your enquiry.
• No legal advice: Information provided by customer support is for general guidance only and does not constitute legal, financial, or tax advice. You should obtain independent professional advice where appropriate.

Regional compliance note: The information on this contact page is accurate to the best of our knowledge based on data verified up to late 2025. However, support hours, channels, and regulatory details may change over time. Always refer to the latest information published directly on https://rembrendt.com for current terms, policies, and contact options.