Responsible Gaming

Responsible gaming at Rembrandt on rembrendt.com means approaching gambling as a form of entertainment, not as a way to earn money or solve financial problems. The purpose of this page is to help you consciously observe your own behaviour, understand the risks, and take practical steps to stay in control. Rembrandt, operated by Condor Malta Ltd under the Malta Gaming Authority licence MGA/B2C/340/2016 (which does not cover the United Kingdom), provides this UK-focused information to support harm minimisation only. Our support team is available via live chat and e-mail to help you set limits, take a break, or close your account whenever you need assistance.

Important regional compliance note: Rembrandt does not hold a licence from the UK Gambling Commission (UKGC), and residents of Great Britain must not use rembrendt.com for real-money gambling. This responsible gaming page is provided to support safer gambling awareness and to direct UK users to appropriate local support and self-exclusion tools.

Risk Awareness

Most players use online casinos for occasional entertainment, but gambling carries financial and psychological risks. Understanding the early warning signs helps you observe and reflect on your own behaviour before harm occurs.

Common signs of problematic gambling

• Increasing time and money spent: You gamble more frequently, play longer sessions, or raise your stakes to chase bigger wins or recover losses.
• Thinking about gambling outside play: You often think about the next session, relive past wins, or plan how to get money to gamble.
• Chasing losses: After losing, you feel an urge to continue playing immediately to "win it back", even when you planned to stop.
• Neglecting responsibilities: Gambling starts to interfere with work, education, family duties, or social commitments.
• Hiding or lying: You hide gambling activity, delete browser history, or lie about losses or the time you spend playing.
• Using gambling to manage emotions: You gamble when you feel stressed, lonely, depressed, or bored, instead of seeking healthier support.
• Financial pressure: You borrow money, use overdrafts, delay paying bills, or sell possessions to fund gambling.
• Failed attempts to stop: You promise yourself you will cut back or stop, but repeatedly return to gambling.

Self-assessment: quick reflection test

Consider the statements below. Answer "yes" or "no" to each. If you answer "yes" to several questions, we strongly recommend using the tools on this page and contacting professional support.

• In the last 12 months, have you spent more money or time on gambling than you originally intended?
• Have you tried to reduce or stop gambling but found it difficult or impossible?
• Have you ever lied to family, friends, or colleagues about how much you gamble or lose?
• Have gambling losses caused you to miss bill payments, use credit for everyday expenses, or feel significant financial stress?
• Do you gamble when you feel low, anxious, or stressed as a way to escape or "numb" your feelings?
• Have others expressed concern about your gambling behaviour or its impact on your life?
• Do you feel restless, irritable, or preoccupied when you are not gambling?

This self-check is not a diagnosis. It is a tool to help you observe and reflect on possible risks. If you are worried, please use deposit limits, time-outs, or self-exclusion, and reach out to the support organisations listed below.

Limits & Tools

Rembrandt on rembrendt.com promotes a "limits first" approach. Setting clear financial and time boundaries before you play is one of the most effective ways to keep gambling under control.

Deposit limits (daily, weekly, monthly)

You can set deposit limits to control how much money you can add to your account over specific periods. For regulatory best practice and your own protection, we encourage conservative limits and regular review.

1. Where to set deposit limits: After logging in, go to "My Account" > "Responsible Gaming" or "Player Limits". On the responsible gaming page in your profile, locate the "Deposit Limits" section.
2. Select the period: Choose one or more of the available options:
   • Daily limit - the maximum you can deposit in any calendar day (e.g. £30).
   • Weekly limit - the maximum you can deposit between Monday and Sunday (e.g. £100).
   • Monthly limit - the maximum you can deposit in a calendar month (e.g. £300).
3. Enter the amounts: Type realistic amounts that you can afford to lose without affecting essential expenses (rent, food, bills). For example:
   • Daily: £20
   • Weekly: £60
   • Monthly: £200
4. Confirm and save: Review the chosen limits and confirm. A confirmation message will appear in your account.
5. Changes to limits:
   • Decreasing your limit takes effect immediately or as soon as technically possible.
   • Increasing your limit is subject to a cooling-off period (typically at least 24 hours) and may require you to confirm the change again after that period.

Deposit limits are a core harm-prevention measure under EU and UK best practice. They are designed to help you expand your awareness of spending and prevent impulsive decisions.

Time and session limits (reality checks)

Time management is as important as money management. Long, uninterrupted sessions can reduce your ability to make rational decisions.

• Session timer / reality check: In the "Responsible Gaming" section of your account, you may activate pop-up reminders that appear after a specified period (for example every 30, 60, or 90 minutes). These messages show:
  • How long you have been logged in or playing;
  • Your net win or loss during the session;
  • Options to continue, log out, or visit the responsible gaming tools.
• Session limit: You can set a maximum continuous session length (for example 60 or 120 minutes). When this limit is reached, you will be logged out or required to take a break before resuming play.
• Practical tip: Treat these reminders as a prompt to pause, re-evaluate your bankroll, and ask yourself whether continuing aligns with your original plan.

Time-Out (short breaks of 24 - 72 hours)

If you feel you are losing control or need a structured pause, a time-out allows you to block access for a shorter period without fully self-excluding.

1. Accessing the Time-Out option: Log in and navigate to "My Account" > "Responsible Gaming" > "Time-Out" or a similarly named section.
2. Choose the break duration: Typical options include:
   • 24 hours - for a one-day break;
   • 48 hours - for a two-day break;
   • 72 hours - for a three-day break.
3. Confirm your decision: Read the description of the time-out consequences and tick the consent box. Click "Confirm Time-Out".
4. What happens next: During the time-out:
   • You cannot place bets or make deposits.
   • Access to games will be blocked; you may still be able to log in to view your balance, transaction history, or request withdrawals, depending on internal policy and security checks.
   • Marketing communications should cease for the duration of the time-out wherever technically feasible.
5. End of time-out: Once the selected period has passed, your account will usually reopen automatically. We recommend reviewing your limits before resuming play or considering a longer self-exclusion if problems persist.

Self-Exclusion

Self-exclusion is a stronger protective measure designed for players who recognise that they are at high risk of harm or already experience gambling-related problems. It blocks access to your account for a prolonged period and should be chosen when limits and time-outs are not sufficient.

Accessing the Self-Exclusion section

1. Log in to your account on rembrendt.com.
2. Go to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot find this option, contact support via live chat (12:00 - 24:00 CET) or e-mail at support@rembrendt.com and request self-exclusion.
3. Read the information describing what self-exclusion means, including the duration and consequences.

Choosing the exclusion period (from 6 months to lifetime)

For meaningful protection, self-exclusion must last long enough to break harmful patterns and allow you to seek help.

• Minimum period: Typically at least 6 months. Shorter periods are better handled as time-outs.
• Medium-term options: 1 year, 2 years, or 5 years, depending on the available settings.
• Lifetime self-exclusion: You can request a permanent block of your account. In practice, re-opening may not be possible, or may only be considered after a substantial period and thorough assessment, in line with regulatory best practice.
• How to select: In the "Self-Exclusion" section, choose your desired period from the dropdown list or selection buttons, then click "Confirm Self-Exclusion".

Confirmation and communication

1. Confirmation step: You may be asked to re-enter your password or type "I agree" to confirm that you understand the consequences.
2. System confirmation: After activation, you will receive an on-screen confirmation and, where possible, a confirmation e-mail sent to your registered address.
3. Support contact: For any clarification about your self-exclusion or if you need help choosing the appropriate period, contact support@rembrendt.com.

Consequences of self-exclusion

• Account access: You will not be able to log in to your account for the duration of the self-exclusion. Attempts to access the account should be blocked at login.
• Deposits and play: You cannot place bets, join promotions, or make deposits during self-exclusion.
• Marketing communications: Reasonable steps must be taken to stop marketing e-mails, SMS, and push notifications being sent to you during self-exclusion, subject to technical constraints and legal obligations.
• Withdrawals and remaining balance:
  • You retain the right to withdraw any remaining real-money balance, subject to verification and the Terms & Conditions at https://rembrendt.com/en/terms-conditions.
  • Contact support if you cannot access your account to request a withdrawal while self-excluded.
• Re-opening the account: Once the self-exclusion period ends, any reactivation (if permitted by internal policies and the applicable licence) is never automatic. A cooling-off period and a clear affirmative request may be required, and the operator may decline re-opening if this is judged to be against responsible gaming principles.

Important UK note: Because Rembrandt is not licensed by the UKGC, UK residents should also register with the national multi-operator scheme GAMSTOP (see below). GAMSTOP can block your access to all participating UK-licensed remote gambling operators, providing an additional layer of protection.

Support Resources

If you are worried about your gambling or someone else's, specialised organisations can provide confidential, professional help. The services listed here are independent of Rembrandt and rembrendt.com, but we fully support and encourage their use.

Local support in the United Kingdom

• National Gambling Helpline (GamCare):
  • Phone: 0808 8020 133 (free from UK landlines and most mobiles)
  • Hours: 24 hours a day, 7 days a week
  • Languages: English (with reasonable adjustments possible on request)
  • Services: Confidential advice, emotional support, and referral to local treatment services and counselling.
• GamCare Online Services:
  • Live chat and forums: Anonymised real-time chat and message boards to share experiences with trained advisers and other affected people.
  • Website: https://www.gamcare.org.uk
• NHS services:
  • Your GP can refer you to NHS gambling treatment services, including the National Problem Gambling Clinic where eligible.
  • Visit https://www.nhs.uk and search for "gambling addiction" for more information.

International support organisations

Gambling Therapy is also linked from the Rembrandt responsible gaming policy at https://rembrendt.com/en/responsible-gaming. It provides online groups, e-mail support, and resources for players and their families worldwide.

Self-exclusion schemes by country

• United Kingdom - GAMSTOP:
  • Website: https://www.gamstop.co.uk
  • Scope: Free, national self-exclusion scheme covering most online gambling businesses licensed in Great Britain.
  • How it works: Once registered, you choose an exclusion period (e.g. 6 months, 1 year, or 5 years). Participating operators must prevent you from opening new accounts or using existing ones during that period.
  • Note: Rembrandt is not a UKGC-licensed operator and therefore is not part of GAMSTOP; however, UK residents are strongly advised to join GAMSTOP for broader protection.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego):
  • Website: Information is available via the Spanish regulator (Dirección General de Ordenación del Juego) at https://www.ordenacionjuego.es.
  • Scope: National registry allowing individuals to ban themselves from licensed gambling operators in Spain, both online and land-based.
• Other jurisdictions: Many EU and international regulators offer statutory self-exclusion or barring schemes. If you reside outside the UK, please consult your national gambling regulator's website for details.

Blocking apps and technical tools

• Gamban: Software that blocks access to gambling websites and apps on your devices. Suitable as an additional layer of protection alongside self-exclusion.
• BetBlocker: Free blocking software that allows you to set exclusion periods and restrict access to thousands of gambling sites.
• Device-level filters: You can also use general parental control tools or DNS-based filters to limit access to gambling-related content.

These tools are external services and are not operated by Rembrandt or Condor Malta Ltd. We recommend combining them with account limits and professional help for a comprehensive approach.

Family support resources

• GamAnon / Gamblers Anonymous family groups: Peer support meetings and groups for partners, relatives, and friends affected by someone else's gambling.
• GamCare Family & Friends: Information and online tools specifically for people impacted by another person's gambling, including forums and structured support.
• Gambling Therapy - affected others: Dedicated online groups and resources for family members.

Confidentiality and data protection: When you contact external support organisations, your conversations are confidential and protected by their privacy policies and applicable data protection laws (such as UK GDPR). Rembrandt will not be informed unless you explicitly authorise information sharing.

Help for Family

Gambling problems often affect partners, children, and close friends. If you suspect that someone you care about is struggling, it is important to protect your own wellbeing while encouraging them to seek help.

How to start the conversation

• Choose the right moment: Talk in a calm, private setting when neither of you is in the middle of a crisis or actively gambling.
• Use non-judgmental language: Focus on how their behaviour affects you, using "I" statements (e.g. "I am worried about you") rather than blame ("You are ruining everything").
• Listen actively: Give them space to speak, acknowledge their feelings, and avoid immediate criticism or ultimatums.
• Share information: Show them resources such as GamCare, Gambling Therapy, or local counselling services, and explain that help is confidential and professional.

Engaging them in support

• Suggest a joint call: Offer to sit with them while they call the National Gambling Helpline or join an online chat, which can reduce anxiety about seeking help.
• Encourage use of tools: Propose practical steps such as setting deposit limits, using blocking software, registering with GAMSTOP (for UK residents), or requesting self-exclusion.
• Promote professional treatment: Encourage them to speak with their GP, a psychotherapist, or a specialist gambling treatment service. Explain that gambling problems are recognised mental health issues and can be treated.

Support for yourself

• Family support groups: Join forums and chats for families of problem gamblers, such as those provided by GamCare, GamAnon, or Gambling Therapy. Sharing experiences with others can reduce isolation and provide practical coping strategies.
• Set financial boundaries: Protect your own finances by separating accounts, limiting shared credit, and seeking independent advice about debt if necessary.
• Seek counselling: Consider speaking with a therapist or counsellor experienced in addiction and family dynamics to support your emotional wellbeing.
• Emergency help: If there is immediate risk of self-harm or harm to others, contact emergency services or crisis hotlines in your country without delay.

Operator's Commitment

Rembrandt, operated by Condor Malta Ltd under Malta Gaming Authority licence MGA/B2C/340/2016, is committed to protecting players and promoting responsible gaming across all supported markets. Rembrandt on rembrendt.com follows international best practice and aligns with the protective principles reflected in UK and EU regulations, even though the site is not licensed for real-money gambling in Great Britain.

Internal risk checks and behaviour analysis

• Monitoring of play patterns: The operator may review betting behaviour for indicators of risk, such as rapidly increasing stakes, very long sessions, repeated deposits in a short period, or frequent declined payment attempts.
• Age and identity verification: Know-Your-Customer (KYC) checks are conducted to confirm age and identity, preventing underage gambling and protecting against identity misuse.
• Financial safeguards: In line with the MGA licence, player funds are kept separate from operational funds, and certain checks may be carried out on large transactions to ensure they are lawful and affordable.
• Tool availability: Deposit limits, time-outs, and self-exclusion functions are designed to be easily accessible from the account area and promoted in responsible gaming communications.

Proactive interventions and when support may contact you

In some situations, responsible gaming obligations require the operator to intervene for your protection. Subject to data protection laws and internal policy, support staff may review your account and contact you when:

• There are clear signs of distress, repeated requests to cancel withdrawals, or statements indicating loss of control in your communications with support.
• Your gambling pattern shows significant escalation in deposits, losses, or session length within a short timeframe.
• You repeatedly ignore or override responsible gaming messages, or frequently attempt to remove limits shortly after setting them.
• There is evidence or suspicion of underage gambling or account misuse.

Interventions may include personalised messages about safer gambling, recommendations to set or lower limits, temporary account restrictions, or offers of self-exclusion. In serious cases, the operator may decide to suspend or close your account to prevent further harm, even if you do not request it.

Disclaimer: While Rembrandt aims to identify and respond to risky behaviour, no automated or manual system can detect all cases. You remain responsible for your own gambling decisions, and we strongly encourage you to use the tools and external support services described on this page.

Updates

Responsible gaming standards and regulatory expectations continue to evolve. Rembrandt and rembrendt.com may update this page and the underlying tools to reflect:

• Changes in applicable laws, regulations, and licence conditions (including updates from the Malta Gaming Authority or regulatory guidance relevant to UK users);
• Improved industry best practices for safer gambling and harm prevention;
• Technical enhancements to player protection features, such as new limit types or improved reality checks.

How you will be informed of changes:

• Updated information will be published on the Responsible Gaming page and, where appropriate, in your account area.
• For material changes affecting your rights or obligations, the operator may send e-mail notifications to the registered address associated with your account.
• Important messages may also appear as banners or pop-ups when you log in, especially before you place bets or participate in promotions.

Last review date: This responsible gaming content was last comprehensively reviewed on 20 January 2026, based on regulatory and corporate information verified up to late 2025 (including MGA licence status as of December 2025).

Contact & Feedback

If you have questions about responsible gaming, need help applying limits or self-exclusion, or wish to provide feedback on the tools available, you can contact the operator using the channels below.

Responsible gaming contacts

• E-mail (primary): support@rembrendt.com
  • Purpose: General support, responsible gaming queries, requests for limits, time-outs, and self-exclusion.
  • Typical response time: Within approximately 14 hours (based on internal tests in early 2025).
• Live chat:
  • Availability: Daily from 12:00 to 24:00 CET (non-24/7).
  • Use for: Urgent questions about account restrictions, technical issues with limits, or immediate support in setting a break.
• Telephone: A dedicated responsible gaming phone line is not currently available. Please use e-mail or live chat for support.

Online feedback and self-control request form

For convenience, you can submit responsible gaming requests and feedback via the contact form on rembrendt.com (for example under "Contact" or "Responsible Gaming" in the site footer or your account menu). A typical form may ask for:

• Your registered e-mail address and username;
• The type of request (e.g. "Set deposit limit", "Request time-out", "Request self-exclusion", "General feedback");
• The specific limit or exclusion period you would like to apply;
• Any additional comments that help the team understand your situation.

Example structure:

E-mail address:

Request type:
Set/Change deposit limit Time-Out Self-Exclusion Information/Advice Feedback on responsible gaming tools

Details of your request:

Confidentiality: All responsible gaming communications with Rembrandt are treated sensitively and in accordance with applicable data protection laws. Information you provide may be used to assess risk and determine appropriate account measures, but will not be used to encourage further gambling.

Legal notice: This responsible gaming page is intended for information only and does not replace the full Terms & Conditions at https://rembrendt.com/en/terms-conditions. In the event of any inconsistency, the Terms & Conditions (together with applicable laws and licence conditions) prevail.